The family memoirservice, est. 2025
Answers for preserving family stories.
Practical help for getting started, inviting family, using voice conversations, adding photos, preparing your book, and managing billing.
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Getting started
Understand how Fablr works and how to begin.
How Fablr works
See how a voice conversation becomes written stories and a book.
Start your first conversation
Open the voice page, allow the microphone, and start with one memory.
What questions Fablr asks
Fablr asks open-ended memory questions and follows the storyteller's lead.
Help a non-technical loved one
Help someone begin without taking away their control of the story.
Gifts & family
Set up a gift and help family members contribute.
Give Fablr as a gift
Buy Fablr as a gift and make the first session feel personal.
Recipient onboarding
Help the recipient know what to expect after receiving Fablr.
Invite family contributors
Invite trusted people to add memories from your community page.
Help someone get started
Use a short first-session checklist when you are helping someone begin.
Voice conversations
Start, resume, and troubleshoot voice conversations.
Start or resume a voice conversation
Return to the voice conversation page whenever you are ready.
Talk to Fablr support by voice
Use the Help button to talk through common support questions by voice.
Fix microphone and audio problems
Check microphone permission, volume, browser access, and connection state.
Fix a voice conversation that stopped or repeated
Wait briefly, resume if paused, refresh once, then ask for follow-up if it repeats.
Stories & photos
Edit stories, add photos, and manage sharing.
Edit a story
Open your biography, choose a chapter, and save the version you want.
Add photos
Capture a new photo-based story or manage photos on an existing chapter.
Share or keep stories private
Control biography privacy and individual chapter share links.
Download or export stories
Compile a finished collection, then use Preview or Download PDF when it is ready.
Books & printing
Preview, compile, print, and reorder your book.
Preview your book
Review your Library before preparing a book preview.
Compile your book
Use book preparation when your story collection is ready for a preview.
Order extra book copies
Order additional printed copies only after the book preview is ready.
Shipping and reprint help
Use the reprint policy and contact support with order details for damaged or defective books.
Billing & account
Pricing, refunds, login, and account help.
Pricing and what's included
Understand the current public plan before starting or gifting Fablr.
No auto-renewal
Fablr annual access does not automatically charge another year.
Cancel or request a refund
Use subscription settings for cancellation and eligible 30-day refund requests.
Password, email, and login help
Recover access with a login link, password sign-in, or password reset.